SNMS Refund Policy

Meal Plans:

After Purchase there is a 5 business day (7 day total), waiting period to have a meal plan prepared and sent back to a customer.

A customer is entitled to a full refund if they contact SNMS before the 5th day of a customer sending in their questionnaire. If a customer cancels after day 5 through day 7 there will be a $25 cancellation fee. This will be based on eastern standard time zone. 

All customers must start the program within 30 days after receiving their packet. They will lose the monitoring portion of the program if they start after 30 days. They would have to repurchase the monitoring. 

Pausing:

If customer needs to pause after starting the program we allow up to 7 days one time only.


Monitoring Subscriptions:

You can cancel your monthly monitoring subscription at any time on your own or request it by email or text message. If you request a cancellation it may take up to 48 hours to be processed so if a payment is going to be charged sooner we suggest customer do the cancellation. 

If a customer doesn’t use the services there is no refund. So we advise all customers to cancel to not get charged for next month. 

    

Workouts:

There is no refund on the workout plans.

 

The Client’s purchase of a plan binds them to our refund and terms of service policies.